At Cubit Computers, customer satisfaction is important to us. We strive to provide quality laptops, desktop computers, smart watches, and computer accessories to our customers in Nairobi and across Kenya. Please read our Refund & Return Policy carefully before making a purchase.

Returns Eligibility

Customers may request a return or exchange under the following conditions:

• The product received is damaged, defective, or faulty
• The wrong item was delivered
• The item is unused, in its original packaging, and in resalable condition
• The return request is made within the allowed return period

Return Period

Returns or exchanges must be requested within 7 days from the date of delivery or purchase. Requests made after this period may not qualify for a refund or exchange.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Products damaged through misuse or negligence
• Items with broken seals or missing accessories
• Software or downloadable products
• Products altered or repaired by unauthorized persons
• Clearance or special offer items unless defective

Refund Process

Once the returned product is received and inspected, Cubit Computers will notify the customer regarding approval or rejection of the refund request.

Approved refunds may be processed through:

• Mobile money transfer
• Bank transfer
• Original payment method where applicable

Refund processing times may vary depending on the payment provider.

Exchanges

Customers may request an exchange for:

• Defective products
• Incorrect items delivered
• Products with verified manufacturer faults

Exchanges are subject to product availability.

Warranty Information

Some products sold by Cubit Computers may include manufacturer warranties. Warranty coverage varies depending on the product type and manufacturer terms.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• Wrong product delivery
• Defective or damaged item caused before delivery

We recommend using secure and trackable delivery services for returns.

Order Cancellation

Orders may only be canceled before they are processed or dispatched for delivery. Once an order has been shipped, cancellation may not be possible.

Contact Us

For any return, refund, or exchange inquiries, please contact Cubit Computers through our official communication channels with your order details and proof of purchase.

Thank you for shopping with Cubit Computers. We appreciate your trust and support.